It’s easy to find and chat with a Scheduler or Supervisor.  Visit the TSSO Employee Support System Homepage and follow these steps to start a new TESS Chat:

• Sign In: Navigate to https://norcsupport.zendesk.com/
  • Click the sign in button on the top right corner

• Username: lastname-firstname@norc.org
• Password: 1firstname
  • If your first name is less than 7 letters, you will add 0’s up to 7 characters
  • If your first name is more than 7 letters, no 0’s should be added

Example:

What is the importance of signing in?

Signing in allows you to view your chat history should you ever need to refer to past conversations. This also allows us to link your account to other NORC systems.